All returns accompanied by the original invoice will be refunded for the full amount of the merchandise and sales tax.  Shipping charges are non-refundable.   Costumes may only be returned, if they are in new and unused condition, with original packaging within ten (10) days of delivery.  Any return received with missing items, or without original packaging or opened packaging will not be credited.  Please allow 1 billing cycle for credit to appear on your statement.

Returning Shoes: All shoes that are returned must be unmarked (without scuffs), unused and in new condition.

Special Order Items and all Mascot Costumes are not returnable.

The following accessories may only be returned if in unopened and factory sealed packages: make-up, hats, moustaches, beards, wigs, eyebrows, eyelashes or any other artificial hair item, teeth, undergarments including stockings and noses. These products are NOT returnable, if they are in a snap closure package or any box/bag that is not factory sealed.

Ship the package back via a traceable shipping method with a delivery confirmation to ensure that we receive your package. Any orders returned without any means of tracking, delivery confirmation or return authorization number will be considered an unauthorized return. We will not be held responsible for crediting your account, if we cannot verify receipt of the return. All costs associated with shipping are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to your charge card for the price of the item(s) being returned. If your order was placed with a check or money order, you will receive a check.

EXCHANGES/SHIPPING ERRORS

If you need a different size or a different costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. This process is required because the desired item(s) may be out of stock by the time we receive your return. This also ensures that you receive our replacement item(s) quickly. Be sure to enter the word "Exchange" in the comment box, during the check out process, when placing you new order on the Website. A refund for the original item(s) will be given as long as our guidelines are fully met. Refunds are for the cost of the merchandise only, not including shipping and handling.

If you are exchanging merchandise for any other reason, follow the directions in the Return Instructions section and then place a new order for the replacement item on our website. Customer is responsible for all shipping charges including the original shipping charge unless we shipped the wrong item or size or you received damaged merchandise.